California Consumer Privacy Act (CCPA)
California residents have the right to make the following requests with respect to their personal information. (The terms “consumer,” “personal information,” “business purpose,” “third party,” and “sell” have the meanings ascribed to them respectively in the CCPA.)
- Access Request – California residents have the right to request, up to two times every 12 months, that we disclose to them the categories of personal information collected about them, the business or commercial purpose for collecting or selling their personal information, the categories of sources from which the personal information is collected, the categories of such personal information sold or disclosed in the last 12 months, the business or commercial purpose for collecting and selling the personal information, the categories of third parties with whom we share the personal information, and the specific pieces of personal information collected about them over the past 12 months. California residents have the right to request a portable copy of their Personal Information.
- Deletion Request – California residents can request that we delete their personal information that we maintain about them, subject to certain exceptions.
- Opt-out Request – California residents can request to opt-out of the sale of their personal information to a third party. None of the foregoing prohibits us from charging them a different price or rate, or from providing a different level or quality of goods or services to them, if that difference is reasonably related to the value provided to us by their personal information.
California residents also have the right to request and receive certain information about disclosure of their personal information to third parties for direct marketing purposes. Natrol does not sell and will not sell your personal information. Please note that we may share personal information in connection with a transaction as described in our Privacy Policy.
Please see our Privacy Policy to learn more about these rights.
If you would like to submit an Access, Deletion or Opt-out Request, please complete the CCPA Request form below. Please note: if you would like to opt-out of cookie-based tracking for advertising purposes, you will need to separately adjust your browser settings and set your preferences as described in “How to manage the cookies we use” section in our Privacy Policy. You may submit Access, Deletion or Opt Out requests yourself or you may have your authorized representative submit one or more requests on your behalf.
If you are an authorized agent seeking to submit a CCPA request on behalf of a consumer, you may make your request by mail to Natrol LLC, Attn.: CCPA Requests, 21411 Prairie Street, Chatsworth, CA 91311 and put Attn.: CCPA Request Authorized Agents on the envelope. You may also exercise your privacy rights by emailing the letter to us and calling us with any additional inquiries at 1-800-262-8765.
We will take reasonable steps to verify your identity (or the identify and authority of your authorized representative) prior to responding to your requests under CCPA. Upon receiving an Access or Deletion Request, we will confirm receipt within 10 days and provide you with information about how we will verify and process the request. In order to verify your request, we will require you (or your authorized representative) to provide your first and last name, address and email address.
If we do not already have this information, we will delete it after our obligations with respect to your CCPA request are completed.
In response to a verified Access Request, we will disclose and deliver the required information to you free of charge within 45 days of receiving a verifiable consumer request. We may extend this time period once by an additional 45 days when reasonably necessary. We will provide notice of the extension within the first 45-day period.
If you prefer to submit your CCPA request by phone, our toll-free number is 1-800-262-8765, available Monday through Friday 8:00 am to 3:00 pm Pacific Time. You may also email us or write to us at Natrol LLC, 21411 Prairie Street, Chatsworth, CA 91311. In accordance with Natrol’s Privacy Policy, your personal information will be kept completely confidential and we will only use it to send you material that we are unable to send in digital form.